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Post by noelep on Sept 13, 2016 20:39:46 GMT
I know there have been mixed reviews of the support from DGP - but in the past week they seem to have gone completely off the radar? Personal emails unanswered and the 888 number ringing out forever (I gave up after 45 minutes.
Even the direct 704 number I had which worked immediately is now not being answered.
Bad sign?!
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kb
New Member
Posts: 8 
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Post by kb on Sept 13, 2016 21:16:45 GMT
They don't seem to ever answer e-mails for anyone and that is probably the last way to get in contact with them. The 888 number as well as the 704 number (and their various options) seem to dump directly into their customer support function. I've had to call them a number of times and you will always wait at least 30 minutes. I put the phone on speaker and get on with other things. That's the bad news.
The good news is that once you get hold of them they will bend over backwards to help. They've sent me a new 48 volt battery, two new blade controllers and two new blade motors to correct a screwy error. They would have sent a new complete deck but they were completely out of the finished assembly. They said if I was willing to do the wrenching myself they would send the parts.
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Post by elmerg on Feb 20, 2017 14:54:01 GMT
I am a Raven owner for two years now, bought the floor model at Lowes for a reduced price in Nov 2014. As for customer service, if you can get through to them, they are fantastic!
So far I have received a complete new deck, a new battery pack, and then the blew us out of the water with the next offer! We were having problems and the techs came out, checked our Raven, and left us with a brand new unit!
Does anyone else give that kind of warranty?
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Post by crawford on Jun 8, 2017 16:38:44 GMT
Call before 10 am never had a problem when ever I needed a part they sent it never a charge.
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